If you have any questions about returning an item, and wish to contact us, you are welcome to email us at OxygenPlusMedical@Gmail.com or call us at 1-540-297-3257
All Packages are sent with a signature required upon delivery. No exceptions. Currently, all package transporters (UPS, FedEx, and Post Office) are ALL experiencing massive increases in package loads, while compounding the problem with not enough staff. This leads to about 15%-20% of packages being delivered slower than estimated. The key word is estimate. These dates are not always 100% accurate. Your package delivery can be delayed for things like inclement weather, vehicle break downs, lack of staff, or holiday rush. Once a package is given to FedEx, delivery times are literally nothing we can control. If your package is late, please contact FedEx at 1-800-463-3339, UPS at 1 (800) 742-5877, and the Post Office at 1 (800) 275-8777. We will not be able to help with your package once it leaves our facility.
Orders normally ship within 3 business days after your order is placed. Any orders placed after 2PM EST are processed the following day. If we feel your order may be delayed, we will alert you. If you need your order shipped sooner, please contact us and we will see if we can accommodate your request. Once your package is picked up, this is when the estimated 3-5 day delivery time with FedEx starts.
When purchasing a reconditioned machine, disposable goods ie: cannulas, tubing, humidifier bottles, humidifier bottle tubing adapters etc are NOT included. They are available to purchase upon checkout, for a small fee per item. While some of these items may be included in the purchase of a NEW unit, they are NOT included with a reconditioned machine.
Unless listed as a new item, you are purchasing a used, and fully reconditioned piece of equipment. It has been repaired to factory specifications by factory trained technicians. Since you are purchasing previously used equipment, it is likely to have cosmetic blemishes. This can include marks, slight discoloration, or minor cracks. Anything deemed excessive is either not repaired by our technicians, or is explicitly sold as "scratch and dent" at a considerable discount. This WILL include large cracks, missing pieces, etc. This is why you are being provided a discount based on the physical condition. We do not give refunds based on physical appearance being to your liking. Our obligation is to provide you a fully functioning piece of equipment.
Also, we do not change pricing or warranty based on hours of usage on each machine. Regardless if the machine you receive has 100 hours or 95,000 hours on the hour meter, they all are put through the same reconditioning procedure. Getting a machine with lower hours does not mean higher quality, or that it will last longer.
Once your order is placed, you will need to submit your prescription via email to OxygenPlusMedical@Gmail.com or via fax to 1-540-296-3157. Please make sure to reference your four digit order number.