If you have any questions about returning an item, and wish to contact us, you are welcome to email us at OxygenPlusMedical@Gmail.com or call us at 1-540-297-3257
All Packages are sent with a signature required upon delivery. No exceptions. Currently, all package transporters (UPS, FedEx, and Post Office) are ALL experiencing massive increases in package loads, while compounding the problem with not enough staff. This leads to about 15%-20% of packages being delivered slower than estimated. The key word is estimate. These dates are not always 100% accurate. Your package delivery can be delayed for things like inclement weather, vehicle break downs, lack of staff, or holiday rush. Once a package is given to FedEx, delivery times are literally nothing we can control. If your package is late, please contact FedEx at 1-800-463-3339, UPS at 1 (800) 742-5877, and the Post Office at 1 (800) 275-8777. We will not be able to help with your package once it leaves our facility.
Orders normally ship within 3 business days after your order is placed. Any orders placed after 2PM EST are processed the following day. If we feel your order may be delayed, we will alert you. If you need your order shipped sooner, please contact us and we will see if we can accommodate your request. Once your package is picked up, this is when the estimated 3-5 day delivery time with FedEx starts.
When purchasing a reconditioned machine, disposable goods ie: cannulas, tubing, humidifier bottles, humidifier bottle tubing adapters etc are NOT included. They are available to purchase upon checkout, for a small fee per item. While some of these items may be included in the purchase of a NEW unit, they are NOT included with a reconditioned machine.
Unless listed as a new item, you are purchasing a used, and fully reconditioned piece of equipment. It has been repaired to factory specifications by factory trained technicians. Since you are purchasing previously used equipment, it is likely to have cosmetic blemishes. This can include marks, slight discoloration, or minor cracks. Anything deemed excessive is either not repaired by our technicians, or is explicitly sold as "scratch and dent" at a considerable discount. This WILL include large cracks, missing pieces, etc. This is why you are being provided a discount based on the physical condition. We do not give refunds based on physical appearance being to your liking. Our obligation is to provide you a fully functioning piece of equipment.
Also, we do not change pricing or warranty based on hours of usage on each machine. Regardless of if the machine you receive has 100 hours or 95,000 hours on the hour meter, they all are put through the same reconditioning procedure. Getting a machine with lower hours does not mean higher quality, or that it will last longer.
Once your order is placed, you will need to submit your prescription via email to OxygenPlusMedical@Gmail.com or via fax to 1-540-296-3157. Please make sure to reference your four digit order number.
Unless listed as a new item, you are purchasing a used, and fully reconditioned piece of equipment. It has been repaired to factory specifications by factory trained technicians. Since you are purchasing previously used condition, it is likely to have cosmetic blemishes. This can include marks, slight discoloration, or minor cracks. Anything deemed excessive is either not repaired by our technicians, or is explicitly sold as "scratch and dent" at a considerably discount. We do not give refunds based on physical appearance being to your liking. Our obligation is to provide you a fully functioning piece of equipment.
SPECIAL ORDER ITEMS AND ORDERS SENT OUTSIDE OF USA ARE NON-REFUNDABLE
Returns not accepted.
In rare case we accept a return, customer must obtain an RMA number via email request.
OxygenPlus will provide the required RMA number and return address.
Return shipping is to be paid by the customer and is non refundable. The items MUST include all accessories, factory packaging, and be free from cosmetic defects including scratches and dirt.
A 25% Restock Fee will be applied to ALL returns!! Once an order has shipped, there will be a 25% restocking fee for deliveries that are refused, or unopened boxes that are returned after delivery. Upon arrival, inspection of the unit will take place before refunds are given. Units must:
Remain in unused/like new condition
Have not been used in a smoke filled environment
Be returned in ALL factory packaging
Returns will NOT be accepted for the following conditions:
Unit has been used in a smoke filled environment
Unit has ANY cosmetic blemishes
Factory packaging missing
RMA number not present on packaging
Units sent back without being issued an RMA
Package sent COD or Postage due
There will be a mandatory 10% surcharge for any cancelled orders. This will cover our administrative costs.
Payments made via credit card will be refunded back to that card. Payments made via check will be refunded via company check.
Refunds will be processed within 5 business days of receipt of returned equipment, and verification of all accessories and packaging. A 25% (minimum $100) restock fee will be deducted. Once a refund is processed, it can take up to 2 weeks to show on your statement. Refunds paid by company check will be mailed within 2 weeks. Initial shipping charges are NON REFUNDABLE.
Any shipping related damages must be reported to OxygenPlus Medical Inc. within 24 hours of arrival to customer. OxygenPlus Medical Inc. is not responsible for any shipping damage. Damage claims will be reported to the shipping agency for arbitration and refund/replacement. We cannot be responsible for shipping damage if not reported within 24 hours of delivery to the customer.
Unit failures are very uncommon, but not impossible. We strive to make sure any issues are addressed in the most timely fashion. We understand that all of our customers rely on their Oxygen! It is important that you have a back up oxygen source to use if any warranty repairs are needed. OxygenPlus does not pay for supplemental oxygen during this period.
If a unit needs repair within the first 30 days of use, OxygenPlus will provide a prepaid shipping label to send the unit in for repair. OxygenPlus will pay for repairs, and return shipping. After the initial 30 days, and for the remainder of the warranty, the customer will be responsible to pay for incoming shipping charges. OxygenPlus will pay for the repairs, and return shipping.
All new units have a factory warranty. All repairs or replacements are coordinated by the manufacturer in the most timely fashion. OxygenPlus Medical Inc. will alert you of any repair updates if possible.
All refurbished units (unless factory refurbished) are repaired by OxygenPlus Medical Inc. Repairs take typically less than 1 week after arrival to our facility.
Shipping charges for warranty repairs are not charged to the customer. However, if faulty warranty claims are made, all shipping charges will need to be paid by customer before unit is returned.
OxygenPlus does not provide loaner machines at this time.