Return Policy

SPECIAL ORDER ITEMS AND ORDERS SENT OUTSIDE OF USA ARE NON REFUNDABLE


RETURNS:

Returns not accepted. In rare case we accept a return, customer must obtain an RMA number. If OxygenPlus Medical Inc. issues a Return Merchandise Authorization (RMA), all items to be returned MUST be shipped within 3 business days to the following address:

OxygenPlus Medical Systems Inc.
12348 North Old Moneta Rd
Moneta, VA 24121

Return shipping is to be prepaid by the customer and is non refundable. The items MUST include all accessories, factory packaging, and be free from cosmetic defects including scratches and dirt. A 25% Restock Fee (minimum $100) will be applied to ALL returns!! Once an order has shipped, there will be a 25% (minimum $100) restocking fee for deliveries that are refused, or unopened boxes that are returned after delivery. Upon arrival, inspection of the unit will take place before refunds are given.

UNITS MUST:

  • Remain in unused/like new condition
  • Have not been used in a smoke filled environment
  • Be returned in ALL factory packaging
RETURNS WILL NOT BE ACCEPTED FOR THE FOLLOWING CONDITIONS:
  • Unit has been used in a smoke filled environment
  • Unit has ANY cosmetic blemishes
  • Factory packaging missing
  • Accessories missing
  • RMA number not present on packaging
  • Units sent back without being issued an RMA
  • Package sent COD or Postage due

REFUNDS:

Payments made via credit card will be refunded back to that card. Payments made via check will be refunded via company check.

Refunds will be processed within 5 business days of receipt of returned equipment, and verification of all accessories and packaging. A 25% (minimum $100) restock fee will be deducted. Once a refund is processed, it can take up to 2 weeks to show on your statement. Refunds paid by company check will be mailed within 2 weeks. Initial shipping charges are NON REFUNDABLE.

CANCELLATIONS:

If you cancel your order after it has already shipped, it is considered a return, and all above policies apply.

DAMAGES:

Any shipping related damages must be reported to OxygenPlus Medical Systems Inc. within 24 hours of arrival to customer. OxygenPlus Medical Inc. is not responsible for any shipping damage. Damage claims will be reported to the shipping agency for arbitration and refund/replacement. We can not be responsible for shipping damage if not reported within 24 hours of delivery to the customer.

WARRANTY:

All new units have a factory warranty. All repairs are done by the manufacturer in the most timely fashion. OxygenPlus Medical Inc. will alert you of any repair updates if possible.

All refurbished units (unless factory refurbished) are repaired by OxygenPlus Medical Inc. Repairs take typically less than 1 week after arrival to our facility. OxygenPlus Medical Inc. will be responsible for shipping charges both ways for the first 30 days of the warranty period. After 30 days customer pays shipping to our facility, and we will be responsible for return shipping back to the customer.

Shipping charges for warranty repairs are not charged to the customer. However, if faulty warranty claims are made, all shipping charges will need to be paid by customer before unit is returned.

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