The professional services of our medical staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.
International regulations require Crystal Cruises® to maintain a list that identifies guests who may require special assistance in the unlikely event of an emergency. In addition, Crystal Cruises strives to make certain all guests receive the highest level of personalized service possible while on board. In order to meet both objectives, we ask for your cooperation in providing us with information regarding any special assistance that you may require. Guests who have existing medical conditions and who may require treatment by the ship’s medical staff, or those who may require other types of special assistance due to a mobility disability, must contact Crystal Cruises Onboard Guest Services Department by fax 310-785-3975, email firstname.lastname@example.org, or complete and return the Special Assistance form provided in the document package prior to departure.
Miscellaneous Mobility Devices, Facilities for the Physically Challenged and Oxygen Dependency
Oxygen-dependent guests are limited to those cruises on which they can be properly supported by equipment vendors and which have itineraries that will easily allow medical disembarkation if it should be required. The number of oxygen-dependent guests using portable equipment is very limited on any cruise. Requests for oxygen equipment for a specific cruise will be processed by Crystal Cruises’ Onboard Guest Services Department in the order of date received.
For complete details and guidelines, guests who have special requirements, physical challenges or need oxygen should refer to our Onboard Accessibility Guide. If you would like a hard copy of the Onboard Accessibility Guide, you may request it through Onboard Guest Services department by calling 1-310-785-9300, or via email at email@example.com.
Additional conditions may apply and should be discussed in detail with Onboard Guest Services at time of booking.